NEW BEDFORD MANAGEMENT

LIVING IN A NEW BEDFORD MANAGED BUILDING

Our Client Portal

The New Bedford Client Portal holds important information for residents/tenants.

Important Notices

Our system allows for mass-emailing for important building information and/or New York City alerts, such as a tax abatement deadlines or emergencies.

Service Requests

There is a service request section of the client portal. Residents/tenants can login and submit/track their service request. The service requests are routed directly to the Property Manager and the Assistant Property Manager, or the department that will handle their request.

Online Payments

New Bedford has partnered with ClickPay to provide online payments. In addition to the free ACH eCheck option, there is also an option to pay by credit card for a fee.

New Bedford has a dedicated ClickPay customer support line to assist residents/tenants with any issues with their online set up. If residents schedule their payment before 3pm EST, their payment will post next day.

If the resident chooses to pay via their online bill pay – we have streamlined this process as well. Before, the bank would send a check to the lockbox processor. This would take roughly 5 business days to process. With the new system, these payments are now sent electronically and will post in 2 business days.

Building Documents and Board Management Reports

Residents/tenants can view and download important building documents: Offering Plans, Bylaws, Monthly Carrying Charge Increase Letters, etc.

Board Members will have access to the Monthly Management Report via the Client Portal.

Secure File Sharing

We have a link to our secure file sharing site. Residents/tenants and New Bedford will have the ability to send W9’s, 1098s, and other sensitive documents via our bank-level encrypted file sharing portal.

If your building uses their own client portal (BuildingLink/Concierge Plus), our website will navigate the resident to the correct website.

Contacting the Accounting Department

The accounting department is streamlined to solve resident/tenant issues.

Our phone system is set up as a call center. There are several employees dedicated to our billing department line – over 98% of calls are answered within the first 30 seconds. Calls and voicemails are digitally recorded and tracked to ensure callback.

Billing@nbmgmt.com is a dedicated email that is tracked by ZenDesk. Each email is assigned a case number and is tracked. There are several employees monitoring the ZenDesk and issues are promptly communicated.